At our company, we take pride in our handcrafted frames, used phones, video games and CrystalPallas mineral's. We want to ensure the best quality possible for our customers. That is why we have a processing time of approximately 2 business days from the moment a customer makes a purchase to the moment we ship their order. During this time, we verify the purchase and begin the shipping process. We understand that waiting for an order can be frustrating, but we assure you that the extra time we take is worth it in the end. We want our customers to be satisfied with their purchase and feel confident that they are receiving a high-quality product.

Please note that shipping times may vary depending on your location, customs processing times, and other factors outside of our control. We strive to provide the best possible service to our customers and ensure that your order is delivered as quickly and efficiently as possible. If you have any questions about shipping or need assistance with your order, please do not hesitate to contact us.

Shipping Policy

At Lenocks, we are committed to ensuring that your handcrafted frames and vintage electronics are delivered to you reliably and on time. All orders are shipped from our location in Saint-Hyacinthe, Québec, Canada, using Canada Post, a trusted provider known for its efficient and secure delivery services.

Shipping Costs
The cost of shipping will depend on the size of your order and the destination. Shipping costs are calculated at checkout, providing you with full transparency before you complete your purchase.

Canada and USA Shipping Options
For customers in Canada and the USA, we offer several reliable shipping options through Canada Post. Regular Parcel takes 2-9 business days within Canada and 4-7 business days to the USA, includes tracking and insurance up to CAD $100, making it ideal for standard shipping. Xpresspost offers faster delivery, taking 1-3 business days within Canada and 4-7 business days to the USA, with tracking and insurance included. Priority shipping is available for urgent deliveries, arriving the next business day within Canada and 4-7 business days to the USA, with tracking and insurance included for added peace of mind.

Shipping to Europe
We’re pleased to offer shipping to most European countries with various options to suit your needs. International Parcel - Surface offers an economical solution with delivery times of 4-6 weeks and includes tracking, perfect for larger orders. For faster delivery, International Parcel - Air delivers within 6-10 business days, also with tracking included. For the fastest and most reliable option, Xpresspost International delivers within 4-7 business days, with tracking and insurance for your convenience.

International Shipping
Lenocks is proud to offer worldwide shipping beyond the U.S. and Europe. Delivery times may vary depending on the destination and selected shipping option. Any customs fees, duties, or taxes imposed by the destination country are the responsibility of the customer.

Order Processing Time
Orders are typically processed and shipped within 1-2 business days. Once your order is shipped, you will receive a confirmation email with tracking information so you can follow your package's journey.

Contact Us
If you have any questions about our shipping policy or need assistance selecting the best shipping option for your needs, please don’t hesitate to contact us through our contact page. We’re here to help!